Within the CSV export, time indicates the time of the status. Examples: 

  1. If an email says "read" at 23:00:00, the person read the email at 11 p.m. 

  2. If phone says "voicemail" at 19:00:00, it was recorded at 7 p.m.


Phone


  • Answered/Live-person - The call was answered by a person
  • Answered/Voicemail - The call was sent to voicemail
  • Busy - Our system received a busy signal
  • Completed - live person/voicemail greeting were undetected, or the mailbox not in service or set-up, or the number is unreachable. All result in a hang up by the provider and an undelivered message
  • Disabled- The member has turned off notifications for this modality
  • Failed - Call failed to connect, most likely a wrong number
  • Not answered - the message was not delivered, there was no answer or voicemail
  • Phone-number-forbidden_npa or Phone-number-forbidden_nxx -  this indicates the phone number contains an area code that we won’t attempt to dial (Ex. 555 or 900 or other country prefixes)
  • Sent-to-provider - sent to the phone number’s service provider and they will be sending out the phone call
  • Unavailable - There is no contact information for this modality


Email


  • Delivered - message has been delivered to the email
  • Delayed - The email is currently delayed by the recipient email server
  • Disabled- The member has turned off notifications for this modality
  • Read or Viewed - message has been viewed by the recipient
  • Rejected - message did not deliver to the email
  • Hard-bounce - message did not deliver due to:
    • Recipient email address does not exist

    • Domain name does not exist

    • Recipient email server has completely blocked delivery

  • Pending - Our system is still attempting delivery
  • Sent-to-provider - sent to the email service provider, who sends the messaging on Signal Kit’s behalf
  • Soft-bounce - message did not deliver due to:
    • A full mailbox 

    • Recipient email server is down or offline

    • Email message is too large

  • Unavailable - There is no contact information for this modality


SMS Text Message

  • Disabled- The member has turned off notifications for this modality
  • Failed - SMS failed to connect, most likely a wrong number
  • Sent-to-provider - sent to the phone number’s service provider and they will be sending out the SMS Text Message
  • Unavailable - There is no contact information for this modality
  • Undelivered - The text message failed to be delivered to the recipient