Auto-Alerts are district-dependent. You may have none, some, or all of these alerts. The Auto-Alert tab will populate within the Dashboard after the first announcement sends.
Attendance - Grade - Nutrition delivery data
- Click on the Dashboard icon
- Choose Auto-Alerts
- Select Attendance or Grade or Nutrition (this feature is district-dependent)
- Select a date range (7 days at a time), day, or click “Export Yesterday” to download a CSV file that includes delivery results - phone, SMS text, and/or email stats
The report indicates the current status at the time of the download, but the data freezes after two days post-delivery.
Language within the delivery report is based on the current language in the system at the time of the export.
We will attempt to call all available phone numbers for an individual recipient and a "live" person or voicemail is the goal. Once a person answers or a voicemail is left, we will not call the next phone number associated with that person.
If nobody answers the phone call (live person or voicemail), the number goes back into a queue and we attempt again in 15 - 20 minutes. We attempt a retry twice. If a person has more than one phone number in the system, we attempt the mobile number 3 times, then move to home phone for 3 attempts, and finally, work number for 3 attempts.